Trades Client Services Assistant Jobs in Alberta , Employment

Are you looking for an exciting opportunity to join a fast-paced, client-focused team? We are looking for a Client Services Assistant to join our team and provide exceptional customer service to our clients. You will be responsible for managing client inquiries, resolving customer issues, and providing support to our sales team. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview:

A Trades Client Services Assistant is responsible for providing customer service and administrative support to clients in the trades industry. They are responsible for responding to customer inquiries, processing orders, and providing technical assistance. They must be knowledgeable about the products and services offered by the company and be able to provide accurate information to customers. They must also be able to handle customer complaints and resolve any issues that may arise.

How To Become an Trades Client Services Assistant:

To become a Trades Client Services Assistant, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or administrative support. Additionally, you should have excellent communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment.

Trades Client Services Assistant Skills:

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment

• Knowledge of the products and services offered by the company

• Ability to provide accurate information to customers

• Ability to handle customer complaints and resolve any issues that may arise

• Proficiency in Microsoft Office Suite

What is Trades Client Services Assistant Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of administrative and clerical procedures

• Knowledge of the trades industry

• Knowledge of relevant computer applications

What is Trades Client Services Assistant Responsibilities?

• Respond to customer inquiries and provide technical assistance

• Process orders and ensure accuracy of information

• Maintain customer records and update customer information

• Handle customer complaints and resolve any issues that may arise

• Provide accurate information about the products and services offered by the company

• Assist with other administrative tasks as needed

What is Trades Client Services Assistant Experience?

• Previous experience in customer service or administrative support

• Experience in the trades industry

• Experience with Microsoft Office Suite

What is Trades Client Services Assistant Qualifications?

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment

• Knowledge of the products and services offered by the company

Trades Client Services Assistant Education:

• High school diploma or equivalent

• Certificate or diploma in customer service or administrative support

What tools help Trades Client Services Assistant work better?

• Customer relationship management (CRM) software

• Project management software

• Online scheduling software

• Accounting software

• Data entry software

Good tips to help Trades Client Services Assistant do more effectively?

• Develop strong communication and interpersonal skills

• Stay organized and prioritize tasks

• Remain up-to-date on the products and services offered by the company

• Maintain a positive attitude and be willing to go the extra mile for customers

• Be proactive in resolving customer complaints

Common Trades Client Services Assistant interview questions?

• What experience do you have in customer service or administrative support?

• How would you handle a difficult customer?

• What do you know about the products and services offered by the company?

• What do you think makes a successful customer service representative?

• How do you stay organized and prioritize tasks?