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Technical Support Level 2 Jobs

It Technical Support - Level 1
By Cardinal Couriers At Mississauga, Ontario, Canada
· Ability to develop strong and positive relationships with staff, management, and clients.
· Identify and escalate issues requiring urgent attention to a higher level of knowledge,
· Minimum 3 years of experience in a related work environment
· Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.
· Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.
· Strong written and verbal communication skills required to communicate at all levels of the organization.
Tier 2 Technical Support - Evtoc
By Evertz At Burlington, Ontario, Canada
Providing remote support for Evertz customers
Excellent written and verbal communication skills
Detail oriented with strong analytical and problem-solving skills.
Broadcast knowledge an added bonus
Act as an expert level technical advisor or specialist on highly complex initiatives.
Solve problems by replicating user workflows and provide solutions

Are you looking for a challenging and rewarding IT Technical Support Level 2 role? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

An IT Technical Support Level 2 job involves providing technical assistance to customers and resolving technical issues. To become an IT Technical Support Level 2, you need to have a good understanding of computer systems, networks, and software applications. You should also have excellent problem-solving and communication skills.

Skills required for an IT Technical Support Level 2 job include:

• Knowledge of computer systems, networks, and software applications
• Excellent problem-solving skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Ability to provide technical assistance to customers
• Ability to work independently and as part of a team
• Ability to work under pressure

Knowledge required for an IT Technical Support Level 2 job includes:

• Knowledge of computer systems, networks, and software applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of IT security principles
• Knowledge of IT best practices

Responsibilities of an IT Technical Support Level 2 job include:

• Responding to customer inquiries via phone, email, or chat
• Troubleshooting technical issues
• Providing technical assistance to customers
• Diagnosing and resolving technical issues
• Updating customer records
• Documenting customer interactions
• Escalating unresolved issues to higher levels

Experience required for an IT Technical Support Level 2 job includes:

• Previous experience in a customer service or technical support role
• Previous experience in a help desk environment
• Previous experience with troubleshooting technical issues

Qualifications required for an IT Technical Support Level 2 job include:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Network+ certification
• Microsoft Certified Professional (MCP) certification

Tools that help IT Technical Support Level 2 work better include:

• Remote access software
• Network monitoring software
• Help desk software
• Knowledge base software
• Automation software

Good tips to help IT Technical Support Level 2 do more effectively include:

• Stay organized and prioritize tasks
• Listen carefully to customers and ask questions to clarify issues
• Document customer interactions and resolutions
• Follow up with customers to ensure their issues have been resolved
• Keep up to date with new technologies and industry trends

Common IT Technical Support Level 2 interview questions include:

• What experience do you have in customer service and technical support?
• What qualifications do you have in IT?
• What troubleshooting techniques do you use?
• How do you handle difficult customer situations?
• What do you know about IT security principles?