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Technical Product Support Specialist Jobs

Technical Product Specialist Jobs
By Genetec At Montreal, Quebec, Canada
Support the Procurement team for order management, especially during product transitions
Bachelor’s degree in engineering with 3-5 years experiences or equivalent experiences or certification in quality assurance, continuous improvement, manufacturing engineering
Manage the implementation of corrective measures and communicate information to stakeholders
You have proven experience as a Subject Matter Expert on the Genetec products (StreamVault and SVR)
Manage relationships internally/externally and improve processes with key suppliers
Baccalauréat en ingénierie avec 3 à 5 ans d'expérience ou expériences équivalentes ou certification en assurance qualité, amélioration continue, ingénierie manufacturière
Product Support Specialist Jobs
By Genetec At Montreal, Quebec, Canada
Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
Excellent communication skills in English and French, additional languages an asset
Excellent analytical and troubleshooting skills
Experience working with Active Directory
Experience with IP Video surveillance technology
Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset
Spécialiste Des Produits Techniques / Technical Product Specialist
By Genetec At Montreal, Quebec, Canada
Support the Procurement team for order management, especially during product transitions
Bachelor’s degree in engineering with 3-5 years experiences or equivalent experiences or certification in quality assurance, continuous improvement, manufacturing engineering
Baccalauréat en ingénierie avec 3 à 5 ans d'expérience ou expériences équivalentes ou certification en assurance qualité, amélioration continue, ingénierie manufacturière
Manage the implementation of corrective measures and communicate information to stakeholders
You have proven experience as a Subject Matter Expert on the Genetec products (StreamVault and SVR)
Manage relationships internally/externally and improve processes with key suppliers
Technical Product Support - Austin (Hybrid)
By PAR Technology At Markham, Ontario, Canada
Strong time management skills and the ability to respond well to time pressures and deadlines
2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
Plus 1-2 years of experience in POS system implementation and troubleshooting
Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
Investigate and troubleshoot technical issues at the application level related to the Punchh SaaS platform
Technical Product Support Specialist
By CorTech International At Saskatoon, Saskatchewan, Canada
Exceptional time management skills, being able to handle a case load and prioritize critical items
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
Minimum 3 years’ experience in a technical support environment.
Experience in IT, networking, communications, programming and testing desirable
Extensive experience working in a customer facing role
A strong appreciation for delivering top tier customer experience

Are you looking for a challenging and rewarding role in technical product support? We are looking for a Technical Product Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, providing product training, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

A Technical Product Support Specialist is responsible for providing technical support to customers and clients who use a company’s products or services. This includes troubleshooting technical issues, providing technical advice, and helping customers with product installation and setup.

What is Technical Product Support Specialist Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Knowledge of relevant industry standards and regulations

What is Technical Product Support Specialist Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in technical support or customer service

What is Technical Product Support Specialist Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of relevant industry standards and regulations
• Knowledge of customer service principles and practices

What is Technical Product Support Specialist Job Experience?

• Previous experience in technical support or customer service
• Experience in troubleshooting technical issues
• Experience in providing technical advice

What is Technical Product Support Specialist Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Provide technical advice and guidance to customers
• Assist customers with product installation and setup
• Document customer inquiries and resolutions
• Monitor customer feedback and provide feedback to management
• Maintain up-to-date knowledge of products and services