Technical Customer Experience Advisor Jobs

Manages deliverables, scope, testing and change management

Ability to take on varying responsibilities, manages conflicting priorities, and delivers results

Here are the key responsibilities/accountabilities of this role:

Create process maps, standard operating procedures and supporting documentation, such as process documentation/workflows, knowledge articles and self-service guides

Work with subject matter experts to create/modify content in Trailhead and Knowledge

Experience developing and implementing Training procedures and materials

Interpersonal and relationship management skills to liaise with stakeholders and business units, to identify/manage data/information requirements

Critical-thinking skills to identify trends in customer experience, provide customer insight into results, and outline recommended options

Customer experience knowledge to provide expertise on customer experience issues

Project management principles and practices to coordinate projects, and develop and monitor implementation schedules within schedule and budget limitations

Minimum four (4) years of related experience

Qualitative and quantitative analytical skills to research and provide input on strategies, projects, and initiatives