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Support Account Manager Jobs

Account Support Associate - Montreal
By Xerox At Montreal, Quebec, Canada
Knowledge of Xerox office offerings and Xerox Managed Print Services (MPS) tool suite an asset
Manage various internal processes required to service and deliver Xerox’s capabilities to the clients so that it is seamless
Operational Excellence, management and continuous Improvement
Strong customer service and interpersonal skills, ability to function well in a team environment
Strong communication skills - verbal and written fluency in English and French, confident and comfortable presenting to clients
Good organizational skills; and ability to multi-task
Account Support Officer Jobs
By Manulife At Waterloo, Ontario, Canada
Proven Organizational and time management skills
Distribute tasks and conducts workflow management as dictated by departmental volumes and activity
Set up, advance and administer new loan business, process related financial transactions for Personal Lenders and Account Managers
Resolve conflicts where possible or refer to Business and Specialized Lending Manager
Maintain accurate records to meet both compliance and audit requirements
Meet and exceed defined service levels agreements and engage Manager if SLA’s are not met
Support Manager Jobs
By Insight Global At Greater Toronto Area, Canada
Experience with service management (ticketing system) tools.
5+ years as a software developer and/or managing in a development environment with experience in a customer-facing role.
Experience in the technology and/or healthcare industry, preferred.

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Support Account Manager to join our team and provide exceptional customer service to our clients. In this role, you will be responsible for managing customer accounts, resolving customer inquiries, and ensuring customer satisfaction. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Support Account Manager is responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction.

Detailed Job Description:

Support Account Managers are responsible for providing customer service and technical support to clients. They are the primary point of contact for clients and are responsible for resolving customer issues, providing product information, and ensuring customer satisfaction. They must have excellent communication and problem-solving skills and be able to work independently and as part of a team. They must be able to multitask and prioritize tasks in order to meet deadlines.

What is Support Account Manager Job Skills Required?

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Problem-solving skills
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Support Account Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications
• Knowledge of product features and benefits
• Knowledge of customer service processes and procedures

What is Support Account Manager Job Experience?

• Previous experience in customer service or technical support
• Experience in a customer-facing role
• Experience in troubleshooting customer issues

What is Support Account Manager Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot customer issues and provide solutions
• Provide product information and answer customer questions
• Ensure customer satisfaction by providing timely and accurate responses
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information in the database
• Follow up with customers to ensure their satisfaction