Supervisor 311 Jobs

Oversees the 311 customer service management team values and structure to promote a positive work environment to maximize productivity

Develops and coaches the 311 customer service management team to further enhance effective leadership for continued growth and improvement

Division & Section: Customer Experience, 311 Toronto

Develops and maintains 311 industry specific knowledge of best practices, technologies and emerging issues and trends

Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.

Reporting to the Director Channel Operations, the Manager 311 Operations:

Relevant post-secondary diploma/degree, preferably in business or administration with 5 years call center management experience or combination of education/experience.

Demonstrated leadership, performance management and service excellence skills in a customer service/ call center oriented environment are essential.

Must possess excellent communication, organizational, analytical and technical, time management, project management, presentation and service oriented skills.

Demonstrated experience in developing and delivering training plans, and rewards and recognition programs.

Guide staff on daily tasks, communicating policies and procedures, and reallocating tasks as required.

Must be able to work in a high-volume, fast-paced environment.