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Senior Voice Of The Customer And Design Researcher Jobs

Customer Experience And Voice Of The Customer Specialist
By Northbridge Financial Corporation At Toronto, Ontario, Canada
Project Management experience is strongly recommended
Post-secondary education and / or equivalent on the job experience
Leverage customer insights to positively impact various phases of the customer journey and to support the development of new experiences
Experience in customer experience design (including, customer journey mapping, design thinking methodologies) is preferred
We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
We care about the community and support the causes you believe in with donation matching and team volunteer days.
Manager, Voice Of The Client
By Wealthsimple At Toronto, Ontario, Canada
Manage and optimize the Net Promoters Score survey
Train and enable teams to do their own research through onboarding, education and providing ongoing support
Has 5+ years experience in customer insights, voice of the customer, analytics or consumer research
Optimizing and scaling the process of doing qualitative research with clients on a regular basis
Monthly org-wide Voice of the Client newsletter
Sharing insights at bi-weekly All-Hands meetings
Voice Of Customer Analyst
By Browns Shoes Inc. At Greater Montreal Metropolitan Area, Canada
Present findings and recommendations to senior management in a clear and concise manner.
Strong quantitative and qualitative research skills, with experience in survey design, focus groups, interviews, and other research methodologies.
Perform all duties relating to managing the day-to-day experience with the VoC measurement vendor (surveying, replying, analyzing)
Create and maintain a knowledge repository of customer insights, research findings, and industry trends to inform decision-making across the organization.
3-5 years of experience in a customer-focused role analyzing customer data.
Experience with customer satisfaction metrics such as NPS, as well as customer lifetime value (LTV) and loyalty programs.
Voice Of Customer Program Lead
By ICBC (Insurance Corporation of British Columbia) At North Vancouver, British Columbia, Canada
•Proven ability to translate data into clear and concise insights and recommendations for senior management
•Knowledge of data extraction, exploration/visualization, analytical, and reporting tools
•Experience working in a large, complex business environment with various stakeholders and business partners
•Experience with analytical software and reporting tools used at ICBC (SAS, Tableau, SPSS, Qualtrics)
•Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
Voice Of Customer Program Lead