Senior Helpdesk Analyst For It Managed Services Jobs

Experience with supporting multiple web based applications simultaneously.

Experience working with Microsoft Office suite of tools.

Experience in utilization of any of the following Help Desk software or equivalency:

Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.

Receive and respond to inquiries related to applications supported by the Help Desk.

Advise inquirers of any resolution to an inquiry.

Bonus: Prior experience in project management or online survey programming a plus, but not a requirement

Excellent time management, organizational, and problem-solving skills

Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment

Respond to shifts in project scope and effectively manage client expectations

Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market Research, or Communications

Liaise with internal teams and external vendors to ensure timely project completion

Experience and skill in project management concepts and best practices.

A post-secondary degree, diploma, or an equivalent combination of work experience and education/certification.

Responsible for staff management, including annual performance reviews, career development, and performance improvement plans.

Manage a team of highly skilled IT technicians to ensure effective resource utilization and deliver on our commitments to clients.

Prior experience working for a managed service provider, cloud provider, or IT service provider.

Proficient in ITIL and IT service management practices.