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Senior Customer Training Coordinator Jobs

Senior Cloud Training Coordinator (Remote - Big 5 Bank)
By Aston Carter At Canada
Nice to Have Skills/Experience (Not Mandatory, but a Bonus):
10+ years of experience managing training logistic and operations.
5+ years of experience in training coordination and metrics monitoring.
Preferable experience in Google Cloud platform technologies.
Proficiency with Microsoft Teams, Excel, PowerPoint, Words, SharePoint, Jira and Confluence
Previous exposure to the banking industry/financial services is preferred.
Customer Service Csr | Training (Paid)
By Coast CA At Greater Vancouver Metropolitan Area, Canada
Providing accurate feedback on customers’ experience to the Team Manager and providing support to other team members where necessary
Have a background in customer service or the ability to demonstrate similar transferable skills (Desirable)
Quick learners with a great student mentality and thirst for knowledge
Engaging customers’ attention and explaining the benefits of our clients’ services in a professional manner
While no experience is required as we provide full training we are looking for CSR's that:
Main responsibilities of our Customer Service CSR's:

Are you looking for an exciting opportunity to use your training and customer service skills to make a difference? We are seeking a Senior Customer Training Coordinator to join our team and help us provide exceptional customer service and training to our clients. As a Senior Customer Training Coordinator, you will be responsible for developing and delivering training programs, managing customer relationships, and ensuring customer satisfaction. If you have a passion for training and customer service, this could be the perfect job for you!

A Senior Customer Training Coordinator is responsible for developing and delivering customer training programs. They work with customers to identify their training needs and develop customized training plans to meet those needs. They also coordinate the delivery of training programs, monitor customer progress, and provide feedback and support. Senior Customer Training Coordinators must have excellent communication and organizational skills, as well as a strong understanding of customer service and training principles. To become a Senior Customer Training Coordinator, you will need to have a bachelor’s degree in a related field, such as education, business, or human resources. You will also need to have several years of experience in customer service, training, or a related field. Additionally, you should have strong interpersonal and communication skills, as well as the ability to work independently and manage multiple projects at once.

Senior Customer Training Coordinator skills required for your resume and career include:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to develop and deliver effective training programs
• Knowledge of customer service and training principles
• Ability to work independently and manage multiple projects
• Proficiency in Microsoft Office Suite

Senior Customer Training Coordinator knowledge for your resume and career include:

• Understanding of customer service principles
• Knowledge of adult learning principles
• Familiarity with instructional design principles
• Understanding of customer training needs
• Knowledge of customer service software

Senior Customer Training Coordinator responsibilities for your resume and career include:

• Developing and delivering customer training programs
• Identifying customer training needs
• Coordinating the delivery of training programs
• Monitoring customer progress and providing feedback
• Assisting customers with technical issues
• Developing and maintaining customer training materials

Senior Customer Training Coordinator experience for your resume and career include:

• Several years of customer service experience
• Experience in training or a related field
• Experience in developing and delivering training programs
• Experience in customer service software

Senior Customer Training Coordinator qualifications for your resume and career include:

• Bachelor’s degree in a related field
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple projects
• Proficiency in Microsoft Office Suite

Senior Customer Training Coordinator educations for your resume and career include:

• Bachelor’s degree in education, business, or human resources
• Certification in customer service or training
• Courses in instructional design, adult learning, and customer service

Tools that help Senior Customer Training Coordinator work better include:

• Customer service software
• Learning management systems
• Project management software
• Video conferencing software
• Online collaboration tools

Good tips to help Senior Customer Training Coordinator do more effectively include:

• Develop a comprehensive training plan
• Utilize customer feedback to improve training programs
• Stay up-to-date on industry trends and best practices
• Leverage technology to deliver training programs
• Monitor customer progress and provide feedback

Common Senior Customer Training Coordinator interview questions include:

• What experience do you have in customer service and training?
• How do you develop and deliver effective training programs?
• What techniques do you use to identify customer training needs?
• What strategies do you use to monitor customer progress?
• How do you ensure customer satisfaction with training programs?