Senior Customer Success Executive Jobs in Quebec

Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

Excellent organizational skills, combined with efficiency and exceptional follow through

Ability to manage a territory of clients and prioritize your time and travel

Retaining, growing and managing TELUS Health's large account portfolios

Professional certifications in Customer Success, Business Relationship Management, Sales and/or ITIL

Establish strong relationships and interlock with internal collaborators (Strategy alignment with Account Exec; Solution Design, Process improvement; Product Management, etc)

Proven leadership attributes and abilities such as collaboration, communication, creative thinking, and decision-making skills to support customers' strategy and vision

Ensure a seamless onboarding experience through effective implementation planning and readiness reviews including first bill reviews

Strong business and financial acumen supported by strong industry and competitive knowledge

Well developed interpersonal, planning and organizing skills, ability to prioritize competing deliverables across multiple customers

Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.

Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.

10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.

Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.

Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.

Experience working in a software or technology company is preferred.

Establish and track key performance metrics for your portfolio of customers, providing regular updates to senior management

Skillfully manage renewal negotiations with effective objection handling and value-based proposals.

High level of independence with reduced guidance needed from management to solve routine problems and vague issues without close supervision.

Provide mentorship, guidance, and support to junior customer success managers in the team

You have 5+ years in customer success, preferably in the B2B Enterprise SaaS space (or equivalent experience)

Excellent communication and interpersonal skills with the ability to build strong customer relationships and across our company

Progressive experience in program management and/or operations

Excellent problem solving, project management, interpersonal and organizational skills

Change management — Manage the rollout of processes, including thoughtful timing

Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR management

Upkeep — Manage mapping and documentation of customer success processes

Extensive experience supporting Customer Success