Remote Automotive Case Manager Jobs

Develops appropriate plan and implements interventions based on assessed needs

Appropriately monitors the effectiveness of the plan and documents interventions and follow-up

The associate provides exceptional customer service to all internal and external customers.

Define consumer needs by asking relevant Customer Relationship Management (CRM)/product questions.

Prior experience in automotive industry and customer service with a minimum requirement of 1 year in a voice customer-facing role.

Create and maintain goodwill trackers to ensure appropriate goodwill is being offered to customers.

Review and manage parts-related escalations and ensure appropriate communication with dealer and customer through resolution

A high school diploma or GED (General Education Development) and be at least 18 years of age.

Great customer service skills, computer and internet savvy, and comfort operating in several applications simultaneously.

Disability management and/or Group Benefit knowledge, an asset

Strong organization and prioritization skills required to manage different type of tasks

You obsess about customers, listen, engage and act for their benefit

Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

Writing letters to communicate pertinent benefit related information based on analytical reasoning.

Excellent communication skills in both French and English, is required