Associate Director, Customer Service Quality
By Pratt & Whitney At Longueuil, Quebec, Canada

Provide leadership for Customer Service and the network quality

Director, Gcp Quality Event Investigations
By Pfizer At Kirkland, Quebec, Canada
Participate in process improvement initiatives as necessary and drive changes to the business process for case management when the need arises.
Knowledge of GCP requirements and applicable SOPs and regulations
Perform quality review and approval of select significant quality events which have been managed by other investigation leads.
Experience with a continuous improvement DMAIC methodology (e.g., Lean Six Sigma)
Experience leading and coordinating a cross-functional/matrix team, managing to timelines
Detailed knowledge of clinical trial processes and relationships

Are you an experienced Quality Director looking for an exciting new challenge? We are looking for a dynamic leader to join our team and help us take our quality assurance program to the next level. As Quality Director, you will be responsible for developing and implementing strategies to ensure the highest quality standards are met. You will also be responsible for leading a team of quality assurance professionals and ensuring that all processes and procedures are followed. If you are an innovative thinker with a passion for quality, this could be the perfect opportunity for you!

Overview The Quality Director is responsible for leading the organization’s quality assurance and control efforts. This includes developing and implementing quality assurance and control processes, monitoring and evaluating performance, and ensuring compliance with applicable standards. The Quality Director is also responsible for ensuring that products and services meet customer requirements and are delivered on time and within budget. Detailed Job Description The Quality Director is responsible for developing and implementing quality assurance and control processes, procedures, and standards. This includes developing and maintaining quality assurance and control systems, monitoring and evaluating performance, and ensuring compliance with applicable standards. The Quality Director is also responsible for ensuring that products and services meet customer requirements and are delivered on time and within budget. The Quality Director is responsible for leading the organization’s quality assurance and control efforts. This includes developing and implementing quality assurance and control processes, procedures, and standards. The Quality Director is also responsible for ensuring that products and services meet customer requirements and are delivered on time and within budget. The Quality Director is responsible for leading the organization’s quality assurance and control efforts. This includes developing and implementing quality assurance and control processes, procedures, and standards. The Quality Director is also responsible for ensuring that products and services meet customer requirements and are delivered on time and within budget. The Quality Director is responsible for leading the organization’s quality assurance and control efforts. This includes developing and implementing quality assurance and control processes, procedures, and standards. The Quality Director is also responsible for ensuring that products and services meet customer requirements and are delivered on time and within budget. Job Skills Required
• Knowledge of quality assurance and control processes and standards
• Ability to develop and implement quality assurance and control processes
• Ability to monitor and evaluate performance
• Ability to ensure compliance with applicable standards
• Ability to ensure that products and services meet customer requirements
• Ability to manage projects and resources
• Excellent communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Quality Assurance, Quality Control, or related field
• At least 5 years of experience in a quality assurance or control role
• Knowledge of quality assurance and control processes and standards
• Knowledge of applicable laws and regulations
• Knowledge of project management principles and practices
• Knowledge of Lean and Six Sigma principles and practices