Product Support Engineer Jobs in Canada , Employment

Are you looking for a challenging and rewarding career in product support engineering? We are looking for a motivated and experienced engineer to join our team and help us provide top-notch support for our products. You will be responsible for troubleshooting customer issues, developing and maintaining product documentation, and providing technical assistance to our customers. If you are passionate about technology and customer service, this is the perfect job for you!

Overview Product Support Engineers provide technical support to customers who have purchased a product or service. They troubleshoot and resolve customer issues, answer customer inquiries, and provide product information. They may also be responsible for providing product training and installation services. Detailed Job Description Product Support Engineers are responsible for providing technical support to customers who have purchased a product or service. They troubleshoot and resolve customer issues, answer customer inquiries, and provide product information. They may also be responsible for providing product training and installation services. They must be able to quickly identify and resolve customer issues and provide accurate and timely responses to customer inquiries. Product Support Engineers must have excellent communication skills and be able to work independently or as part of a team. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and resolve customer issues

• Ability to provide accurate and timely responses to customer inquiries

• Ability to work independently or as part of a team

• Knowledge of product installation and training

Job Qualifications

• Bachelor’s degree in computer science, engineering, or a related field

• Experience in customer service or technical support

• Knowledge of product installation and training

• Knowledge of customer service principles and practices

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of product installation and training

• Knowledge of troubleshooting and problem-solving techniques

• Knowledge of computer hardware and software

Job Experience

• Experience in customer service or technical support

• Experience in product installation and training

• Experience in troubleshooting and problem-solving

Job Responsibilities

• Troubleshoot and resolve customer issues

• Answer customer inquiries and provide product information

• Provide product training and installation services

• Monitor customer feedback and provide feedback to management

• Maintain customer records and update customer information

• Develop and maintain customer relationships