Problem Solvers Jobs in Nova Scotia

7+ years IT Service management experience, relating to Knowledge & Problem

Manage the delivery of key Knowledge & Problem processes related mapping, documentation, and presentations to senior management

Provide leadership to ensure governance in Knowledge & Problem in the enterprise service management strategy

Develop KPI's and key management reports for Knowledge & Problem process within scope

Oversee and manage Knowledge & Problem process and execution based on industry best practices to minimize adverse impact on the business

Work with business relationship management to determine business impacts, conflicts and risk associated with process

Efficiently manage and prioritize workload, promptly escalating any concerns regarding delivery

Creative problem-solving skills, with the ability to follow issues through to logical conclusions and escalate when necessary

Excellent analytical skills and proficiency in tools such as Business Objects, Minitab, and MS Excel

Confident communicator with excellent writing skills

Experience in a customer-facing role implementing solutions or providing services with a high level of accountability

Strong writing skills for maintaining accurate documentation and technical authorship of complex documents