Mobile Device Support Specialist Jobs

Self-motivated, energetic, professional, and able to perform job duties with minimal supervision

Excellent verbal and written communication skills, and strong presentation skills

Strong organizational skills and ability to multitask

Strong critical thinking, analytical, and problem solving skills

Minimum 5 years of medical sales experience, selling capital equipment, medical devices, or software in a hospital environment.

Experience working in a team environment

Should have Good Knowledge/ Experience in Mobile testing/Drive Testing/Device Testing/ Field Testing

Good knowledge/Experience in windows Android mobile.

Experience Level : 4 - 10 Years

Knowledge on QXDM, QPST QCAT tool, Mediatek, Spreadtrum or QUALCOMM chipset will be an added Advantage.

Should have knowledge on 2G, 3G, 4G Architecture, 2g ,3g channels

Should have Knowledge of LTE and LTE-A technologies and concepts (IMS, VoLTE, VoWiFi, CSFB, SRVCC, Carrier Aggregation).

Must have 3 to 5 years experience administering and maintaining Microsoft Intune/Endpoint Management (MDM) & VMware Workspace ONE (MDM);

Demonstrated experience with Apple iOS, Mac OS, Android, Microsoft Windows, Mobile Device Management, Microsoft Office Suite, mobile devices and related peripherals;

Responsible for administration, configuration, and security for the City’s MDM (Mobile Device Management) platforms Microsoft Intune & VMware Workspace ONE

Maintain asset management of mobile equipment.

Must be able to communicate effectively with other technical team members and senior IT management and escalate problems appropriately;

Manage multiple vendor relationships and contracts of the mobile devices and payment plans;

Proficient with using Zendesk and Atlassian Jira service request and issue management

Proactively maintain and increase the team’s technical knowledge of mobile device support

Work alongside IT Helpdesk Manager to identify and recommend team learning opportunities

Proven analytical and problem-solving abilities for end user mobile technology support

A self-starter, a passion for IT, with exceptional customer service skills

Exceptional written, oral, and interpersonal skills

• Other duties as assigned by management

• Administration of Mobile Device Management tools

Microsoft Intune/Endpoint, AirWatch, Apple Business Manager, Samsung Knox, and Lookout for mobile device configuration and management

service request and issue management

• Proactively maintaining and increasing the team’s technical knowledge of mobile device support

• Work alongside IT Helpdesk Manager to identify and recommend team learning opportunities