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Level 2 Desktop Support Jobs in Manitoba

Desktop Support Technician (Mac & Windows) - Entry Level
By New Era Technology At Toronto, Ontario, Canada
Using any case management / support ticketing and knowledge-based systems
Knowledge and experience providing customer services, preferably in an IT service environment
Technical skills in installation and troubleshooting of relevant software and hardware
Experience of supporting Office 365
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills
Desktop Support Technician – Entry Level 1 (Windows & Mac)
By New Era Technology At Toronto, Ontario, Canada
Using any case management / support ticketing and knowledge-based systems
Knowledge and experience providing customer services, preferably in an IT service environment
Technical skills in installation and troubleshooting of relevant software and hardware
Experience of supporting Office 365
Critical thinking and analytical capabilities in troubleshooting and problem solving
Planning, organizing and prioritizing skills
Desktop O/S Technician, Level 1/2/3 Support - Banking
By Procom At Toronto, Ontario, Canada
Excellent organizational skills to manage multiple complex initiatives
3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment
Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)
Excellent verbal and written communication skills
Strong relationship and people-oriented skills
You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors

Are you looking for a challenging and rewarding role in Desktop Support? We are looking for a Level 2 Desktop Support professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview of Level 2 Desktop Support Level 2 Desktop Support is a technical support role that provides assistance to end users with their computer hardware and software issues. This role is responsible for troubleshooting and resolving technical issues, as well as providing technical support and guidance to end users. Detailed Job Description of Level 2 Desktop Support

Level 2 Desktop Support is responsible for providing technical assistance to end users with their computer hardware and software issues. This role is responsible for troubleshooting and resolving technical issues, as well as providing technical support and guidance to end users. Responsibilities include:

• Diagnosing and resolving technical hardware and software issues reported by end users.
• Installing, configuring, and maintaining computer hardware and software.
• Troubleshooting network and system issues.
• Providing technical support and guidance to end users.
• Documenting technical issues and resolutions.
• Maintaining and updating user accounts.
• Assisting with the installation of new hardware and software.
Level 2 Desktop Support Job Skills Required
• Knowledge of computer hardware and software.
• Ability to troubleshoot and resolve technical issues.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of network and system administration.
• Knowledge of Windows and Mac operating systems.
Level 2 Desktop Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in a technical support role.
• A+ certification or equivalent.
• Microsoft Certified Professional (MCP) certification or equivalent.
• Knowledge of network and system administration.
Level 2 Desktop Support Job Knowledge
• Knowledge of computer hardware and software.
• Knowledge of Windows and Mac operating systems.
• Knowledge of network and system administration.
• Knowledge of troubleshooting and resolving technical issues.
Level 2 Desktop Support Job Experience
• At least two years of experience in a technical support role.
• Experience with customer service and communication.
• Experience with installing, configuring, and maintaining computer hardware and software.
• Experience with troubleshooting network and system issues.
Level 2 Desktop Support Job Responsibilities
• Diagnose and resolve technical hardware and software issues reported by end users.
• Install, configure, and maintain computer hardware and software.
• Troublesh