Lead Reservations Agent Jobs in British Columbia

Knowledge of OPERA property management system is an asset

Informs guests of all Resort policies, procedures, services and offerings and manages all necessary deposits

Has knowledge of selling status, rates and benefits of all Resort package plans

Previous experience in Hotel Reservations or Front Desk required

Positive attitude and excellent communication skills with strong command of the English language

Uses proper telephone etiquette answering guest questions about rates, accommodation options, location and booking channels

Strong knowledge of current contact centre operations, customer service principles as well as communications principles, methods and practices.

Skilled in interpersonal relations, especially during high demand and stressful periods.

Have or acquire a thorough knowledge of the TTC’s policies, practices, programs and procedures applicable to the Customer Services function.

Have or acquire a strong working knowledge of the operation and/or use of systems and equipment for the section.

Responsible for supervising the daily operations of Wheel-Trans Reservations Contact Centre and assisting with Wheel-Trans Customer Service operations as required.

Monitoring day-to-day service performance to ensure targets are met with respect to (call handle time, call abandonment levels, staffing hours, etc.)

Team rates from $59 per night

25% discount at our restaurants for up to 6 people

½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort

RRSP Matching for eligible employees

HumanaCare free mental health support & counselling

Ongoing employee events, incentives and recognition