Imaging Helpdesk Support Analyst Jobs

Experience with supporting multiple web based applications simultaneously.

Experience working with Microsoft Office suite of tools.

Experience in utilization of any of the following Help Desk software or equivalency:

Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.

Receive and respond to inquiries related to applications supported by the Help Desk.

Advise inquirers of any resolution to an inquiry.

MUST have recent A+ certification OR demonstrate expert PC support skills

This is a mid-level role for an experienced helpdesk/deployment technician

Work is assigned via ticket queues and verbally by the team manager

Provide studio users with in-person support as well as remote support over Teams

MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period

Candidates will be subject to technical screening by IT staff to verify these requirements