Remote Solutions Subject Matter Expert
By Xerox At Saint John, New Brunswick, Canada
Maintain and improve personal technical skills & systems/process knowledge
Provide support to DSEs so they will correctly identify, manage, resolve or escalate critical problems through the correct channels.
Partner with Manager to identify best practices to improve business results
Post-secondary or equivalent work experience
Proven experience in training/coaching/mentoring technical & customer support agents
Analytical with Coaching, Negotiation, Planning and Organizational skills