Head Of North American Operations Jobs in Quebec

Project Management skills. PMP certification preferred

Strong retail operations experience with working knowledge of store level processes/procedures is an asset

Must possess strong analytical skills, the ability to manage multiple tasks, and strong attention to detail.

It will be beneficial to become knowledgeable in Machine Learning from the applications perspective, that can be learned on the job.

Identify new opportunities within operations and initiate a project profile of benefits.

Bachelor’s degree and/or 3-5 years of transferable business experience.

Interacts regularly with management and department leaders

Ensure that KYC quality targets are reached, both for new on boarding and recertification

Manage escalations/complaints raised by team managers/member and external/internal clients

Ensure that group and/or local requirements/policies are implemented as per target dates and anticipate/escalate issues stemming from such implementations

Identify, address and follow-up new regulatory requirements impacting his remit and ensure timely implementation

Minimum of 15 years of professional experience