Front Desk Office Coordinator Jobs

Educate and assist clients with our services, processes, and website capabilities.

Strong oral and written communication skills in English with the ability to interact and connect with many types of personalities.

Strong interpersonal, organizational, and well as problem-solving and basic sales skills are required.

Previous experience working in a Contact/Call Centre or in a fast-paced service industry.

In-office Customer Experience Representative/Front Desk

This position consists of the following job tasks and responsibilities:

3 years customer service experience, preference will be given to those with call center and utility experience.

Demonstrated problem solving experience related to identifying and resolving customer inquiries.

Creates a positive work environment by demonstrating and sharing functional/technical knowledge.

Excellent organizational, analytical and communication skills (oral & written).

Strong customer focus and ownership of the customer experience.

Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives.

Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.

2+ years Ophthalmology experience or healthcare experience preferred

Desire to provide an exceptional patient experience

Coordinates patient files and ensures that proper documentation is in each file.

Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.

Obtains authorizations for any medical patients.