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Distributed Call Centre Manager Jobs

Call Centre Manager Jobs
By 3 Step Recruitment Inc. At Ontario, Canada

· Experience managing outbound/inbound calls and lead generation.

Software Engineer - Distributed Data
By Huawei Technologies Canada Co., Ltd. At Markham, Ontario, Canada
Experience in Linux or Unix development environment.
Experience with software development tools (IDE, git) and software development life cycle.
Extensive knowledge of IR Design, Query Optimization, Scheduling, Runtime.
Experience in distributed systems is an asset.
Experience in development or research of data analytics frameworks (such as Spark, Flink) is an asset.
Design, develop framework/engine for the next-generation data analytics.
Distributed Work Experience Program Manager
By Wawanesa Insurance At Canada
Strong prioritization and organizational skills to manage multiple priorities and navigate through ambiguity
Formal project management training would be considered an asset
Create and sustain the operational plans to deliver on our Distributed Work Experience (DWE) strategy
Create and monitor working group project plans, manage the quality of delivered solutions and ensure that project objectives are met.
Manage the Distributed Work team communication tools and proactively identify and bring forward trends in the spirit of continuous improvement
Post-secondary education in Technology, Human Resources, or related field
Manager, Call Centre Jobs
By Fraser Health Authority At White Rock, British Columbia, Canada
Demonstrated conflict management skills including ability to facilitate consensus with internal and external users
Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements
Plus a minimum (5) years recent related experience
Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology
Demonstrated conceptual, analytical and reasoning skills
Full Time – Manager, Call Centre

Are you looking for a challenging and rewarding career in call centre management? We are looking for an experienced and motivated Distributed Call Centre Manager to join our team and help us deliver exceptional customer service. You will be responsible for managing a distributed team of call centre agents, ensuring that customer service standards are met and exceeded. If you have the skills and experience to lead our team to success, we want to hear from you!

Overview:

A Distributed Call Centre Manager is responsible for managing a distributed call centre, which is a team of customer service representatives who work remotely from different locations. The manager is responsible for overseeing the day-to-day operations of the call centre, ensuring that customer service representatives are providing quality customer service, and managing the team’s performance. The manager is also responsible for developing and implementing strategies to improve customer service, as well as developing and maintaining relationships with customers.

How To Become an Distributed Call Centre Manager:

To become a Distributed Call Centre Manager, you will need to have a bachelor’s degree in business, management, or a related field. You will also need to have experience in customer service, as well as experience in managing a team. Additionally, you will need to have excellent communication and organizational skills.

Distributed Call Centre Manager Skills:

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Ability to develop and implement strategies to improve customer service
• Knowledge of customer service software and systems
• Knowledge of call centre operations
• Ability to analyze data and make decisions
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

What is Distributed Call Centre Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call centre operations and processes
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and KPIs
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies

What is Distributed Call Centre Manager Responsibilities?

• Manage the day-to-day operations of the call centre
• Monitor customer service representatives’ performance
• Develop and implement strategies to improve customer service
• Develop and maintain relationships with customers
• Analyze customer service data and make decisions
• Train and mentor customer service representatives
• Ensure customer service representatives are following company policies and procedures
• Monitor customer service trends and technologies

What is Distributed Call Centre Manager Experience?

• Previous experience in customer service
• Previous experience in managing a team
• Previous experience in call centre operations
• Previous experience in developing and implementing customer service strategies
• Previous experience in analyzing customer service data

What is Distributed Call Centre Manager Qualifications?

• Bachelor’s degree in business, management, or a related field
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Ability to develop and implement strategies to improve customer service
• Knowledge of customer service software and systems
• Knowledge of call centre operations
• Ability to analyze data and make decisions

Distributed Call Centre Manager Educations:

• Bachelor’s degree in business, management, or a related field
• Professional certifications in customer service, call centre operations, or related fields
• Professional development courses in customer service, call centre operations, or related fields
What tools help Distributed Call Centre Manager work better?
• Customer service software and systems
• Call centre management software
• Data analysis and reporting tools
• Customer relationship management (CRM) software
• Project management software
• Communication and collaboration tools
Good tips to help Distributed Call Centre Manager do more effectively?
• Develop and maintain relationships with customers.
• Monitor customer service trends and technologies.
• Analyze customer service data and make decisions.
• Train and mentor customer service representatives.
• Ensure customer service representatives are following company policies and procedures.
• Develop and implement strategies to improve customer service.
• Monitor customer service representatives’ performance.
• Utilize customer service software and systems.
Common Distributed Call Centre Manager interview questions?
• What experience do you have in customer service?
• What experience do you have in managing a team?
• How would you develop and implement strategies to improve customer service?
• What customer service software and systems are you familiar with?
• How would you analyze customer service data and make decisions?
• What techniques do you use to motivate and manage a team?
• How do you ensure customer service representatives are following company policies and procedures?