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Director Global Service Desk Jobs

Senior Director, Global Deal Desk
By GitLab At Canada
Manage a global, remote team: managers and ICs, creating a positive culture
Benefits to support your health, finances, and well-being
Own the Deal Desk reconciliation program and partner with finance & compliance
Proven experience in Deal Desk/Sales quoting functions
Experience in leading global teams through empathy
Experience in Accounting, Billing and revenue recognition a plus
Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
Director, Global Service Management / Le Directeur, Gestion Mondiale Des Services
By Alcoa At Montreal, Quebec, Canada
Project management skills including estimating and tracking (Working Knowledge)
General business management skills including cost management (Expert)
Experience in management of multiple ITAS functions or organizational teams (usually requires over 5 years’ leadership)
Supervise asset lease management activities including ordering, refresh, termination and return process for all leased computing equipment leveraging the ServiceNow application.
Coordinate fleet management activities including invoice management, validation, and payment processing.
Provide ad hoc project consulting, coordination, and management.
Director Global Service Desk
By iko At Mississauga, Ontario, Canada
Competitive health and benefit plan
Advance the use of a knowledge repository to share information among all levels of IT service and support.
Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs.
Excellent written and verbal communication skills, interpersonal and collaborative skills, and reporting skills
ITIL certification will be considered an asset
Must be a critical thinker, with strong problem-solving skills