Director Of Customer Retention Jobs

Certifications in Customer Experience (CX) or Customer Relationship Management (CRM) are a strong plus.

Expertise in Customer Relationship Management (CRM) and Customer Experience platforms like Salesforce, HubSpot, or similar.

Lead a team of Customer Experience Managers and Specialists.

Prepare and manage budgets focused on customer experience and retention improvement initiatives.

Develop and manage customer retention strategies that maximize customer loyalty and lifetime value.

Oversee the customer experience across all channels, ensuring it aligns with Rank Marketing's mission and brand values.

Project Management and forecasting experience

Perform day-to-day email/direct to customer campaign management including importing data and setting up, testing, and deploying campaigns

Manage and resolve any customer service inquires with regards to direct to customer campaigns and offers.

Develop targeted, personalized, and relevant customer communications along with offer strategies to deliver against customer retention objectives.

At least 3 years experience in Salesforce Marketing Cloud and CRM

2-5 years marketing experience focusing on promotional planning, strategy, and execution

7+ years experience Managing Retention programs, with demonstrated experience on Customer Engagement and Loyalty programs design, implementation, and day-to-day management;

5+ years experience in Leadership/Management role, with demonstrated ability to lead and influence cross-functional internal and external teams and agency partners;

3+ years experience in stablishing partnerships and building relationships with Product and Engineering teams, Product Management experience preferred;

Create best practices around lifecycle management, segmentation and targeting strategies, while building and maintaining the pipeline of CRM innovation opportunities.

Augment customer behavior knowledge by generating insights that are available & actionable for the Marketing and Product teams;

5+ years experience owning and driving Retention Performance, including in building a learning culture and managing marketing experimentation (AB/Multivariate testing);

Relevant experience in creating and scaling end-to-end multichannel programs (email, push, SMS) across customer lifecycle stages

Have managed a CRM & Retention Marketing program that generated over $1m in email sales and/or >200k in active subscribers

Experience with Klaviyo is a must

Experience in other marketing channels such as paid facebook, instagram and google advertising is a plus

Leading and managing the internal servicing team to develop and implement world-class lifecycle marketing strategies for our clients

Developing and executing best-in-class automated lifecycle marketing journeys and campaigns across all CRM channels (including Email, SMS, and Push Notifications)

Nurtures, coaches, and develops team members, with 3-5+ years of proven leadership/management experience.

Determine the appropriate qualifications for driver applicants, ensuring compliance with federal and company requirements.

High school diploma or GED is a requirement. Possesses in-depth knowledge of the transportation industry.

Projects a professional presence and demeanor. Capable of effective management, planning, and execution.

Job Categories - Senior Management

Base Salary: A competitive base salary commensurate with the candidate’s experience, expertise, and market standards.

Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.

Work in an industry that benefits children, parents and schools

At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.

Exception communication skills both verbal and written.

Comprehensive health and dental benefits

Do meaningful and purpose-driven work, and make a real impact

Experience with loyalty program management and email marketing campaigns.

Proficiency in using customer relationship management (CRM) tools, marketing automation platforms, and analytics software.

Proven experience (X+ years) in customer retention, loyalty marketing, or a related role within the DTC industry.

Strong analytical skills with the ability to derive insights from customer data and develop data-driven strategies.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

Strong problem-solving skills and the ability to think strategically while also executing tactical initiatives.

·Detail-oriented with excellent organizational and project management skills.

·Strong understanding of customer lifecycle management and strategies for increasing customer satisfaction and retention.

·Experience managing a team and demonstrated leadership abilities.

This role is remote with a preference for applicants in the Eastern Time Zone (ET).

·Proven experience in customer retention, customer success, or a similar role within the marketing function.

·Excellent analytical skills with the ability to interpret data and metrics to drive decision-making.

Strong judgement, analytical and problems solving skills

Superior communication skills with the ability to explain complex processes

Thorough knowledge of Humber’s programs, policies and processes

Recent experience in a post-secondary Records role would be an asset

Leadership skills, along with the ability to work well independently and with others

Excellent organizational skills, with an ability to multi-task and meet deadlines