Customer Service Professional Jobs
By CORE Resources At Halifax, Nova Scotia, Canada
A continuous learner.Willing to learn new applications, products and services and stay up to date with knowledge articles.
A solution driven mindset, problem solving and decision-making skills.
Previous customer service experience in a contact center, retail environment or service industry.
Previous experience in a contact center environment would be considered a tremendous asset.
We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
We demonstrate our competitive advantage by leveraging our global scale, our global capabilities,and our local market focus.
Direct Buyer Jobs
By Martinrea International At Brampton, Ontario, Canada
Holding CPP, CPIM, APIC, and/ or Supply Chain Management Association (SCMA) SCMP designation is preferable.
Formal training in Continuous Improvement and lean management is preferable.
Manages steel pipeline and works directly with customers to satisfy steel resale requirements.
Require communication with employees, peers and management
Experience in ERP systems, and familiarity with CMS is an asset.
Experienced in negotiation strategies, analysis, and tactics.

Are you looking for a job that allows you to make a real difference in people's lives? Become a Direct Service Professional and help individuals with disabilities lead more independent and fulfilling lives!

Overview:

Direct Service Professionals are individuals who provide direct care and support to individuals with disabilities, mental health issues, or other special needs. They may work in residential settings, day programs, or in the community. They are responsible for providing assistance with activities of daily living, such as bathing, dressing, and eating, as well as providing emotional support and guidance. They also help individuals to develop skills and participate in activities that promote independence and self-sufficiency.

How To Become an Direct Service Professional:

To become a Direct Service Professional, you must have a high school diploma or equivalent. You may also need to complete additional training or certification, depending on the state you live in. You must also have a valid driver’s license and be able to pass a background check.

Direct Service Professional Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to follow instructions and complete tasks
• Ability to remain calm in stressful situations
• Ability to maintain professional boundaries
• Knowledge of safety and emergency protocols
• Knowledge of applicable laws and regulations
• Knowledge of medical terminology
• Knowledge of therapeutic techniques
• Knowledge of community resources
• Knowledge of assistive technology
• Knowledge of behavior management techniques
• Knowledge of crisis intervention techniques

What is Direct Service Professional Knowledge?

• Knowledge of the principles of human development
• Knowledge of the principles of behavior management
• Knowledge of the principles of crisis intervention
• Knowledge of the principles of therapeutic techniques
• Knowledge of the principles of assistive technology
• Knowledge of the principles of community resources
• Knowledge of the principles of medical terminology
• Knowledge of the principles of safety and emergency protocols
• Knowledge of applicable laws and regulations

What is Direct Service Professional Responsibilities?

• Provide direct care and support to individuals with disabilities, mental health issues, or other special needs
• Assist with activities of daily living, such as bathing, dressing, and eating
• Provide emotional support and guidance
• Help individuals to develop skills and participate in activities that promote independence and self-sufficiency
• Monitor and document progress
• Maintain a safe and secure environment
• Follow safety and emergency protocols
• Follow applicable laws and regulations
• Maintain professional boundaries

What is Direct Service Professional Experience?

• Previous experience working with individuals with disabilities, mental health issues, or other special needs
• Previous experience providing direct care and support
• Previous experience providing emotional support and guidance
• Previous experience helping individuals to develop skills and participate in activities that promote independence and self-sufficiency
• Previous experience monitoring and documenting progress
• Previous experience maintaining a safe and secure environment
• Previous experience following safety and emergency protocols
• Previous experience following applicable laws and regulations
• Previous experience maintaining professional boundaries

What is Direct Service Professional Qualifications?

• High school diploma or equivalent
• Valid driver’s license
• Ability to pass a background check
• Additional training or certification, depending on the state

Direct Service Professional Education:

• Bachelor’s degree in social work, psychology, or a related field
• Master’s degree in social work, psychology, or a related field
• Certification in a specialty area, such as behavior management or crisis intervention
What tools help Direct Service Professional work better?
• Electronic health records (EHR) software
• Scheduling software
• Time tracking software
• Documentation software
• Communication software
• Assistive technology
Good tips to help Direct Service Professional do more effectively?
• Develop strong communication and interpersonal skills
• Stay organized and keep accurate records
• Remain calm and professional in stressful situations
• Follow safety and emergency protocols
• Follow applicable laws and regulations
• Maintain professional boundaries
• Utilize available resources
• Stay up to date on new developments in the field
Common Direct Service Professional interview questions?
• What experience do you have working with individuals with disabilities, mental health issues, or other special needs?
• How do you handle challenging situations?
• What techniques do you use to help individuals develop skills and participate in activities that promote independence and self-sufficiency?
• How do you maintain a safe and secure environment?
• How do you ensure that you follow safety and emergency protocols?
• How do you maintain professional boundaries?
• What resources do you use to stay up to date on new developments in the field?