Digital Marketing Client Support Representative Jobs

Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution

Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Answer inbound calls to support department

Respond to incoming e-mails and chats

Identifying issues defined by clients

Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible.

Minimum 2+ years in Hospitality management or supervision of hotel front desk or back office environment experience

Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution

1+ Experience in Technical support and strong troubleshooting skills

Facilitate root cause investigations and manage the implementation of corrective and preventative measures

High level of knowledge of Windows operating systems and basic networking concepts

Answer inbound calls to support department

Superior organizational skills and excellent time management capabilities.

3-5 years of professional account management experience, including handling multiple clients and marketing agency exposure.

Self-regulation and time management skills to balance various project timelines.

Exceptional written and verbal English communication skills, coupled with excellent interpersonal abilities.

Fully remote work from home.

2-3 years of experience in search marketing, SEO, Paid Ads, social media, or content marketing.

Build imperishable relationships with customers with interpersonal skills and overall personability

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

Build imperishable relationships with customers with interpersonal skills

Answer questions regarding services and expand on the benefits of our brand vs. competitors

0-2 years of experience in a customer-centric role is preferred

Aptitude for taking on multiple responsibilities with versatility

Interact with potential consumers by educating them on products and services our clients provide

Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals

Outgoing, approachable, and skilled at building and maintaining relationships

Strong written and oral communication skills

Highly organized and able to manage multiple activities

Preference for candidates with at least one year of customer/client support experience

Act as a liaison between the client and the Reshift search and social teams

Confirm client advertising budget details