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Customer Service Technician Jobs

Technician, Customer Facing Jobs
By Cogeco Connexion At Niagara Falls, Ontario, Canada
College diploma or combination of equivalent education and experience.
Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Experience in a related position an asset.
CATV System or relevant experience in the telecom industry preferred.
Installation experience with interconnect company or VoIP key system installation would be an asset.

Are you looking for an exciting new opportunity in IT Customer Service? We are looking for an experienced IT Customer Service Technician to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and helping customers with their IT needs. If you have a passion for technology and customer service, this is the perfect job for you!

IT Customer Service Technician Job Skills:

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multitask

What is IT Customer Service Technician Job Qualifications?

• Bachelor’s degree in computer science or related field
• A+ certification or equivalent
• Previous experience in customer service
• Knowledge of network and system administration

What is IT Customer Service Technician Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network and system administration
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is IT Customer Service Technician Job Experience?

• Previous experience in customer service
• Previous experience in IT support

What is IT Customer Service Technician Job Responsibilities?

• Provide technical assistance to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, or chat
• Install and configure computer systems
• Maintain and update customer records
• Monitor system performance and troubleshoot issues
• Provide training and guidance to customers on