Customer Service Guide Jobs

3+ years’ experience in account management or dedicated customer relationship management/sales role preferred

Manage a book of business of 300+ customers in various vehicle journey lifecycles across 14+ states

Manages and reports on customer escalations or exception cases up to leadership through ownership 

Manage and guide the cross functional partners to ensure timeout customer delivery and exceptional customer service 

Share trends and areas of opportunity within our process to operationally improve our effectiveness and the customer experience

Listen and understand the needs of each owner so that you can deliver a tailored brand experience.