Customer Service Clerks Supervisor Jobs in Ontario

In depth and thorough knowledge of people and call centre management best practices as they relate to:

3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;

Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;

Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);

Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.

Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.

Provide backup support for the Customer Service Manager and the successful management of ad-hoc requests

Embrace, foster, and participate in training and educational opportunities that target professional growth.

Bilingual in French and English with demonstrated proficiency in both verbal and written communication skills

Strong organizational skills and ability to multi-task in a fast-paced customer contact environment

Computer knowledge in SAP, Excel, and Microsoft Outlook

Guide, mentor and assist in overseeing team performance objectives.

A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education

Stay certified and up-to-date in CRM software (Ticket Management).

Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.

Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.

Coach team members to improve their service skills.

Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.