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Customer Response Representative Jobs

Manager, Customer Response And Estates Management
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Minimum 3 years’ people management experience
Own end-to-end management of the Complaints lifecycle; from complaints reporting, first response, analysis to resolution
Responsible for maintaining an updated centralized complaints repository that can be used for Senior Management and Board-level reporting
Own end-to-end management of Estates Processes: from Estates planning, notification of death, to Estate settlement
Responsible for maintaining an updated centralized Estates repository that can be used for Senior Management and Board-level reporting
Manage team of technical solutions associates; provide training, coaching and feedback; monitor throughput of tickets and complaints closed
Technical Representative Within The Customer Response Center (Crc) Day Shift
By BOMBARDIER At Dorval, Quebec, Canada
You have a minimum of ten (10) years’ experience in problem solving in the interior and the green aircraft domain.
You are customer focused and have strong English and French communication skills (spoken and written).
Prepare accurate, complete and concise technical reports and correspondence.
Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of aircraft.
You have a College Diploma in Aircraft Maintenance (Mechanics).
An AME license or equivalent is an asset.