Customer Care Service Manager Jobs

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Knowledge of healthcare industry and gastric balloon offer

Flexible and agile towards new information taking, new tasks management, new relationships building

Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics

3+ years Sales/Telesales and/or Customer Service Team leadership experience

Advanced and experienced in (tele)sales and consultative selling/service role

Able to lead a team in the delivery of a high-quality end to end customer experience

Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information

Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations

Ability to prioritize with good time management skills

Associates Degree or equivalent education and experience.

Actively manages all service activation elements of customer orders from order entry through service “turn up.”

5+Years related experience or equivalent

Manage the team, build strong relationships, and provide ongoing feedback to strengthen the skillset and maximize the customer experience.

Degree or equivalent experience. Typically has 9+ years of professional experience and 1+ years of supervisory and/or management experience.

1 to 3 years’ experience in a leadership role

1 to 3 years’ experience in analyzing data/metrics

Good communication skills and process planning

Proficient with computer skills and Microsoft office tools

Experience in consultative telesales (previous experience in working within the Technology industry preferred).

Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.

Advanced communication and organizational skills with high attention to detail.

Additional Benefits and perks dependent on Country of residence

Able to work effectively both as a team and independently.

Empathetic and easy to build relationships of trust with potential patients.

Arrange and manage scheduling for PDI’s and trades

Manage trades and Service Technician/handymen to ensure all deadlines are accurately met

3+ years in a Construction Care Manager role

High level of communication and customer service skills

Point of contact for new construction homeowners

Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code