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Client Experience Manager Jobs

Account Director, Client Experience - Consumer
By Weber Shandwick At Toronto, Ontario, Canada
Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
Own responsibilities for executional leadership of multiple client programs, budgets, timeline and plans
Manage ongoing team resourcing/staffing to ensure successful delivery of work product
Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
Client Onboarding Manager With High-End Client Handling Experience
By Automated Wealth Management At Canada
4. Strong organisational and time management skills.
2. Proven experience as an Onboarding Manager or in a similar role.
8. Familiarity with the wealth management industry is a plus.
1. Bachelor's degree in Business Administration, Finance, or a related field.
3. Excellent communication and interpersonal skills.
5. Ability to manage and motivate a team.
Manager, Customer Experience***Gestionnaire, Expérience Du Client
By IPEX Group of Companies At Oakville, Ontario, Canada
5+ years of experience in customer experience management, preferably in a manufacturing or industrial setting.
Experience managing a team, with a focus on coaching, mentoring, and performance management.
Proficiency in customer relationship management (CRM) software, survey tools, data analysis platforms, and other relevant tools.
Create and execute customer experience strategies aligned with IPEX's business objectives, focusing on key recommendation drivers and opportunities for improvement.
Design, implement, and analyze segment-specific Net Promoter Score (NPS) and customer experience surveys to measure satisfaction and identify areas for enhancement.
Drive continuous improvement of customer experience by regularly reviewing and optimizing customer touchpoints across all channels and implementing targeted initiatives.
Director, Client Experience & Operations
By Proof Experiences At Toronto, Ontario, Canada
Knowledge and experience with Asana or other project management software is an asset.
Exceptional project management and client relationship skills.
Ensure all senior management is up to date on senior account activity.
Account and Program Management & Execution
Lead account teams e.g., work allocation and delegation, determining roles and responsibilities, coaching, and supporting talent development.
Offer solutions to improve relations when/if client satisfaction levels are not high.
Senior Manager, Client Experience - Healthcare
By Weber Shandwick At Montreal, Quebec, Canada
Project management, budgeting and billing
Experience in communicating with healthcare professionals and knowledgeable about healthcare media channels
Knowledge of Canada’s regulatory environment and experience as it relates to health-related products (PAAB, ASC, Health Canada)
5-6 years of agency experience with a focus on corporate/health brands and the pharma industry
Excellent oral and written business communication skills
Knowledgeable about the pharmaceutical industry and invested in current affairs
Gestionnaire De L’expérience Client/Customer Experience Manager
By Tesla At Baie-d’Urfé, Quebec, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manager, Client Experience And Acquisition
By Public Services Health & Safety Association At Ontario, Canada
Offer the client perspective on cross functional teams and highlight requirements to ensure a positive client experience.
Ability to present ideas and recommendations to senior management in a clear and organized manner, providing sufficient analysis/market information.
Manager, Client Experience and Acquisition
Lead a highly engaged Client Experience and Acquisition team, fostering a culture of collaboration, curiosity and continuous improvement.
Work cross functionally to highlight client experience impacts to business decisions and/or technology launches.
Collaborate with colleagues on digital solutions based on Client Experience priorities.
Customer Experience Manager - Airports - Temporary - Chef De L’expérience Client - Aéroports - Temporaire
By Air Canada At Vancouver, British Columbia, Canada
• A minimum of two years previous people management experience;
Skills & Abilities required are:
• Entrepreneurial & self-managed abilities;
• Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
• Strong interpersonal skills (organizational, team oriented & focused)
• Ability to adapt to new technology and to share that knowledge;
Customer Experience Manager - Airports / Chef De L’expérience Client – Aéroports
By Air Canada At Edmonton, Alberta, Canada
• A minimum of two years previous people management experience;
Skills & Abilities required are:
• Entrepreneurial & self-managed abilities;
• Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
• Strong interpersonal skills (organizational, team oriented & focused)
• Ability to adapt to new technology and to share that knowledge
Client Experience Specialist Jobs
By Investment Planning Counsel At Winnipeg, Manitoba, Canada
What are the preferred qualifications for a Client Experience Specialist?
Ensures excellence in every interaction to provide a consistent experience for existing clients and prospects
Schedules and manages Advisor/Client Appointments and events, participating and documenting key information where required
Ad-hoc duties as required, and responsibilities may change from time to time
Awesome perks: benefits that fit your needs, pension, share purchase plan, corporate discount plans, social events, summer hours, and fun
What is the role of the Client Experience Specialist?
Client Experience Concierge Jobs
By Avison Young At Toronto, Ontario, Canada
Facility management, office repairs and maintenance; build relationships with landlord service team
Manage online booking of offices and boardrooms through Avison Young’s technology platform and resolve any conflicts
Set up soft phones for all staff and troubleshooting with Telus/Rogers; manage electronic security access system
3+ years’ experience in hospitality or administrative, client support roles
Knowledge of and aptitude for technology, social media and software programs
Strong verbal and written communication skills

Are you passionate about creating an exceptional client experience? We are looking for an experienced Client Experience Manager to join our team and help us provide the best possible service to our clients. You will be responsible for developing and implementing strategies to ensure our clients have a positive and memorable experience. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect opportunity for you!

Overview A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. Detailed Job Description A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to provide customer service training to staff. They must be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to identify customer needs
• Ability to analyze customer feedback
• Ability to develop customer service policies and procedures
• Ability to provide customer service training
• Ability to develop and implement customer loyalty programs
• Ability to develop strategies to improve customer experience
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures
Job Experience
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Experience in providing customer service training
Job Responsibilities
• Manage customer relationships
• Provide customer service
• Ensure customer satisfaction
• Develop strategies to improve customer experience and loyalty
• Identify customer needs
• Analyze customer feedback
• Develop and implement customer service policies and procedures
• Provide customer service training to staff
• Develop and implement customer loyalty programs