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Bilingual Licensed Retention Agent Jobs

Bilingual Mortgage Retention Specialist Wfh/Virtual
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Broader work or accountabilities may be assigned as needed.
Bilingual Mortgage Retention Specialist (Virtual/Wfh)
By BMO At Quebec, Canada
Broader work or accountabilities may be assigned as needed. Qualifications:
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Retention Specialist, Mortgages - Bilingual (French And English) - Virtual/Wfh)
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings & mortgages.
Knowledge of contact centre policies, processes, technology and metrics.
Verbal & written communication skills (good)
Strong decision making and problem-solving abilities
Collaboration and team skills (good)
Effectively manage maturing mortgage leads and ensure a high level of mortgage retention.