Bilingual Customer Service Representative (9 Month Term)
By Medavie Blue Cross / Croix Bleue Medavie At New Brunswick, Canada
Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)
Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution
Excellent verbal skills for explaining complex issues to customers
Possess good customer service skills
Have strong organizational skills and a high level of accuracy
Serve as the initial contact resolution for incoming telephone calls

Are you a bilingual customer service professional looking for an exciting new challenge? Join our team as a Bilingual Customer Service Representative and be part of a dynamic and fast-paced environment. You will be responsible for providing exceptional customer service to our clients, while ensuring that all inquiries are handled in a timely and professional manner. If you are passionate about customer service and have excellent communication skills in both English and French, then this is the perfect opportunity for you!

A Bilingual Customer Service Representative Nbpdp is responsible for providing customer service to clients in both English and French. They must be able to communicate effectively with customers, understand their needs, and provide solutions. They must also be able to handle customer complaints and inquiries in a professional manner. To become a Bilingual Customer Service Representative Nbpdp, you should have excellent communication and interpersonal skills, be fluent in both English and French, and have a good understanding of customer service principles and practices. Skills required for a Bilingual Customer Service Representative Nbpdp include excellent communication and interpersonal skills, fluency in both English and French, and a good understanding of customer service principles and practices. Knowledge of customer service software and other related technologies is also beneficial. Responsibilities of a Bilingual Customer Service Representative Nbpdp include responding to customer inquiries and complaints, providing solutions to customer problems, and maintaining customer records. They must also be able to handle customer complaints and inquiries in a professional manner. Experience in customer service is beneficial for a Bilingual Customer Service Representative Nbpdp. Previous experience in a customer service role is preferred, but not required. Qualifications for a Bilingual Customer Service Representative Nbpdp include a high school diploma or equivalent. Additional qualifications may include a college degree in a related field. Tools that help Bilingual Customer Service Representative Nbpdp work better include customer service software, customer relationship management (CRM) software, and other related technologies. Good tips to help Bilingual Customer Service Representative Nbpdp do more effectively include staying organized, being patient and understanding with customers, and being able to think on your feet.

Common Bilingual Customer Service Representative Nbpdp interview questions include:

• What experience do you have in customer service?
• How do you handle customer complaints?
• What do you think makes a good customer service representative?
• How do you stay organized?
• What do you think are the most important qualities for a customer service representative?