Application Engineer Tier 2 Jobs

Support the Learning Management System Administrator as needed

5 years of customer service experience

2 years of Tier 2 experience

Develop and update SOPs and processes

Train Service Desk Personnel as needed

Be able to obtain a Public Trust and Census Clearance

The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:

Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed

Design, build, and configure applications to meet business process and application requirements

2+ years experience in Web Application testing

Strong desire to focus on the customer; demonstrate strong customer service skills

Excellent communication skills (written and verbal)