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Account Support Specialist I Jobs in Quebec

Technical Support Specialist I
By Delivra At Canada
Contributing to Delivra’s knowledge management by identifying and/or creating knowledge base articles.
Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)
Remote work fund to create a successful home working setup
High-end hardware and equipment — in the office and at home
Update Knowledge Base articles based on your new learnings

Are you looking for an opportunity to use your customer service and problem-solving skills to make a difference? We are seeking an Account Support Specialist to join our team and provide exceptional service to our customers. You will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing product support. If you are passionate about helping people and have a knack for problem-solving, this could be the perfect job for you!

Overview Account Support Specialists provide customer service and technical support to customers and clients. They are responsible for resolving customer inquiries, troubleshooting technical issues, and providing product information. Account Support Specialists must have excellent communication and customer service skills, as well as a strong understanding of the products and services they are supporting. Detailed Job Description Account Support Specialists are responsible for providing customer service and technical support to customers and clients. They must be able to troubleshoot technical issues, answer customer inquiries, and provide product information. Account Support Specialists must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of products and services
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
Job Qualifications
• High school diploma or equivalent
• Previous customer service or technical support experience
• Knowledge of computer systems and software
• Ability to learn new products and services quickly
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of computer systems and software
• Knowledge of products and services
Job Experience
• Previous customer service or technical support experience
• Experience troubleshooting technical issues
• Experience providing product information
Job Responsibilities
• Respond to customer inquiries and provide product information
• Troubleshoot technical issues and provide solutions
• Follow up with customers to ensure their inquiries are resolved
• Maintain customer records and update customer information
• Provide feedback to management on customer service issues