Work From Home - Customer Service Representative - Incoming Calls, English

Overview:
You're known for your resourcefulness and your analytical skills? You want to join a friendly and dynamic team and have the opportunity to work from the comfort of your home? If you said yes, we have an excellent opportunity for you within the Nordia Moncton team.
As a Customer Service Representative, you will ensure that cell phone service contracts are respected and resolve any fraudulent activity related to customer accounts. This is the ideal position for anyone who likes to solve problems and has excellent interpersonal skills.
What we offer:

• Must have a minimum of 25 MBPS high speed internet;
• Saturday and Sunday - 7am till midnight EST;
• Available to work full time according to the following schedule:
• This position offers the possibility to work from home, but you can also work on-site according to your preference.
• Monday to Friday - 7am till midnight EST;
• Eligibility criteria:
• Competitive base salary of $15.50 per hour after training (including a $0.75 premium per hour worked);
• Great discounts on telecommunications products and services.
• Performance-based incentives;
• Complete benefits plan after six months of service, including:
• Comprehensive insurance (medical, dental, and life insurance);
• Must have a secure space and not be disturbed during your shift.
• Candidates must reside near the Nordia centre to be able to travel there, if necessary.
• Fully paid training and coaching program;

Responsibilities:
In this role, you will:

• At all times, provide a courteous and quality service during your interactions with the customer.
• Ensure compliance with service level agreements and perform validation of mobility products;
• Prevent, investigate and resolve fraudulent activity on customer accounts;

Qualifications:

• Excellent analytical and problem-solving skills;
• Ability to work in a computerized environment and to perform various tasks simultaneously;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!

Finally, a flexible schedule is key - we have to be able to serve customers when they need us (during the day, evening, or weekends) - That's what customer service is about!
Training start date: July 27th
Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 22221.
Why Nordia?
People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada's Most Admired Corporate Cultures.
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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