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Guest Services Representative - Work From Home
Company | Cineplex |
Address | Toronto, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Entertainment Providers |
Expires | 2023-10-05 |
Posted at | 8 months ago |
Work location:
- Able to thoughtfully and accurately handle a variety of guest enquiries across all our channels (phone, email, chat)
- You know when to escalate to your managers when more support is required to help resolve issues
- Able to consistently meet our desired timelines to respond our guests
- Receive consistently strong feedback from guests on quality and timeliness of service and support delivered
- Your own computer and a dependable, high speed internet connection
- Proficiency in Microsoft Word, Excel and Outlook.
- Superb oral & written proficiency in English is required.
- High school diploma (a post-secondary certificate or diploma would be an asset)
- You’re willing to learn
- You are organized, and can prioritize multiple tasks while meeting and/or exceeding deadlines
- You respond to challenging situations in a friendly, helpful, and calm manner
- You are professional, with prompt attendance records and a reliable work from home ethic
- You have a positive attitude and serve others with understanding, respect, and care.
- Experience working in a theatre or knowledge of theatre operations is an asset.
- Additional language proficiency (oral and written) in French and/or Spanish preferred
- Experience working in a call center and/or remote call center environment
- Experience and/or knowledge of working with consumer loyalty programs
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