Vending Route Supervisor Jobs

Trolley House Refreshments is a high-energy, team-oriented, refreshment company and is part of Trolley Hospitality Companies, a local Richmond-based company that was awarded one of the Top Workplaces by the Richmond Times-Dispatch two years running. Last year we were also honored with the 'Operator of the Year' award by the National Automatic Merchandising Association.
We understand that our success is driven by the dedication and passion of our employees and together we fulfill our mission of delivering happiness to our customers, our community, and our employees. We hope you will join us!
Values We Live By

• Do the right thing
• Always growing
• Can-do attitude
• No excuses
• Transparency and honesty--no BS
• Help first--be part of the solution

Please visit our website at www.trolleyhouseva.com to learn more!
About You

• You seek out opportunities to "leave it better than you found it."
• You are a whiz at managing logistics behind the scenes.
• You are a quick mover and like to get things done efficiently.
• You understand the importance of meeting deadlines and commitments.
• You are willing to own your mistakes and learn from them.
• You are a morning person and like to start your day before the sun rises.
• Smoothing ruffled feathers is your superpower.
• You take pride in consistent communication with customers and coworkers.
• You like being exceptionally good at what you do.

How You Will Make An Impact
The Route Supervisor coordinates and supervises the activities of Route Drivers with the purpose of efficiently transporting and merchandising vending products to customers. This position also assists with operations and customer satisfaction functions. Some of the essential job duties are:

• Enhance customer relations through professional and friendly customer service
• Visit key accounts regularly to identify customer needs and issues
• Run reports and analyze route data
• Work to reduce waste and maximize time between vending and market visits
• Assist with managing training and safety programs
• Assist with scheduling new driver training and development
• Address customer complaints as they arise, responding to customer needs and requests promptly
• Troubleshoot basic service issues while onsite
• Be familiar with routes and provide relief to drivers, as needed
• Optimize routes and customer accounts in our vending management system
• Maintain planograms within the vending management system
• Perform routine ride alongs with drivers

What You Bring To The Table

• Ability to work early morning hours starting at 5am, Monday thru Friday
• 2+ years experience as a full-service vending route driver or similar
• Computer savvy with knowledge of MS Office (especially Excel)
• Excellent customer service skills
• Valid driver's license (standard operator's license, CDL not required)
• Must be able to routinely lift and maneuver 25 lbs. while loading/unloading product from truck. Must be able to occasionally lift and maneuver 50+ lbs. Also requires bending, pushing, pulling, reaching, and extended walking.
• Experience managing and training teams
• Minimum of five (5) years safe driving experience

The Good Stuff!

• Voluntary supplemental insurance plans through Colonial Life available
• Free lunch provided daily in the breakroom
• Medical, Dental, and Vision insurance plans available
• 401(K) retirement plan and company match after 1 year of employment
• Paid holidays and PTO
• $48k-$55k a year
• Discounts at all Trolley House Hospitality companies including catering services, Parterre restaurant, and vending items in our warehouse