Supervisor, Practices And Procedures (7085)

JOB INFORMATION

Requisition ID: 7085

Number of Vacancies: 1

Department: Capital Project Delivery Office (20001211) - Capital Project Delivery Office (30000448)

Salary Information: $101,719.80 - $127,218.0

Pay Scale Group: 10SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: June 19, 2023

Last Day to Apply: June 23, 2023

Reports to: Manager - Capital Project Delivery

*If you previously applied during the original posting period of January 20, 2023 to January 26, 2023, then you do not need to reapply as all applications will be considered. Thank you.*

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

This position is responsible for coordinating and developing comprehensive studies involving investigating, developing/amending, and implementing practices, procedures and work methods for the inspection, repair, modification, rehabilitation and maintenance activities associated from Subway Infrastructure’s assets. This involves researching methods and procedures to ensure electrical/electronic equipment are maintained in a quality state at an efficient cost; presenting recommendations to senior management and coordinating the implementation of approved changes. The incumbent supports frontline operation Subway Infrastructure and Streetcar Infrastructure work activities, by ensuring work methods and procedures are maintained and technical updates and procedural manuals for the Subway Infrastructure Department are accurate and made available in a timely manner.

The incumbent is also responsible for the supervision of direct reports with emphasis placed on developing Standard Operating Procedures and Work Methods as required by the delegation of department activities to meet Section requirements, employee performance and development, and employee health & safety.

Key Job Functions

• Performing other related duties as assigned
• Coordinating the implementation of new or revised procedures within the Infrastructure & Engineering department and other TTC departments such as Safety, Training, Plant Maintenance, and Subway Operations (Rail Cars & Shops)
• Ensuring the researching and provision of engineering calculations/services to provide engineered advice to revised or new maintenance practices and procedures
• Participating in the TTC Customer Service Ambassador Program
• Providing assistance to I&E staff and other supporting departments.
• Presenting recommendations to Senior Management regarding new or revised standard operating procedures
• Ensuring test procedures are established to gauge the efficiency/effectiveness of recommended changes
• Ensuring other department’s Standard Operating Procedures, that affect Subway Infrastructure operations, are reviewed
• Co-ordination and monitoring of Quality Assurance & Safety Programs
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers and/or employees with disabilities are accommodated and/or addressed (within your area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer
• Ensuring staff are liaising with the Infrastructure & Engineering department and other TTC departments, analyzing and evaluating existing procedures, work flow, work methods, standard practices, inspection schedules, etc.
• Ensuring existing procedures and work methods are documented and technical feasibility research conducted into their improvement and/or creating new procedures to achieve optimal maintenance and inspection practices in accordance with environmental & safety regulations, and established industrial standards
• Plans, directs and co-ordinates day-to-day activities with respect to the investigation, development, and implementation of practices, procedures and work methods for the inspection, repair, modification, rehabilitation and maintenance of all electrical/electronic equipment maintained by the Infrastructure & Engineering Department.
• Investigating, developing/amending, and implementing Standard Operating Procedures (SOPs)
• Supervises and manages a staff of Technical Writers, and performs various other related administrative duties.
• Ensuring that published procedures, drawings, manuals, etc. are made available to operating staff

Skills

• Understand and apply administrative policies, processes, and procedures
• Manage human resources
• Manage projects
• Identify and minimize risk of Health and Safety issues
• Communicate in a variety of mediums
• Apply analytical skills
• Demonstrate specialized expertise and knowledge in the assigned field
• Use office technology, software and applications
• Understand and apply relevant laws and regulations
• Secure and manage fiscal resources

Education and Experience

• Completion of a post-secondary college diploma or university degree in a related discipline (i.e. Engineering) or a combination of education, training and experience deemed to be equivalent.
• Professional Engineering designation and registration with the Professional Engineers of Ontario is an asset.

Additional Requirements

• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
• Must be able to lead, motivate and coach the staff under their direction; ability to provide direction to consultants/contractors engaged in associated activities
• Must have the ability to plan, co-ordinate and direct activities of subordinate staff towards the development of maintenance and operating practices and procedures
• The incumbent must be able to apply sound judgement, well developed analytical, problem solving, technical design and budgeting skills, effective interpersonal and verbal communication skills, and excellent technical report writing skills
• Must possess a working knowledge of computers and the ability to review drawings using Computer Aided Drafting & Design (CADD) equipment
• Requires sound knowledge of engineering principles, methods and practices together with an understanding of the relevant inspection, instrumentation and testing, and maintenance procedures including Reliability Centered Maintenance concepts for Subway Infrastructure’s equipment
• Must be familiar with quality assurance and maintenance theories, concepts and practices
• Requires specific knowledge and the ability to diagnose and correct failures in the electrical, electronic, and mechanical components utilized in the Subway Infrastructure systems
• Good knowledge of applicable electrical codes, TTC design standards, environmental & safety legislation, and how these relate to the Commission's electrical, signal, track and structure systems and their associated assets is necessary

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.