Server Jobs

City Experiences is seeking a Server for our City Cruises operation in Gananoque.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the company and local attractions. The server will facilitate an unforgettable experience for their guests in our restaurant, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

Crew Benefits

• Crew Recognition Program
• Global and Local Cruise Discounts
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Complimentary Uniforms
• Paid Training
• Competitive Wage
• New Retention Bonus - up to $500.00!

Essential Duties & Responsibilities

• Maintain the cleanliness and safety of all common areas and service stations
• Other duties as assigned by the manager or supervisor on duty
• Be prepared to begin work at scheduled time
• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System
• Accurately take orders and enter them into the point of sale system
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
• Accurately collect payment from guests for on-board purchases
• Participate in the celebration and entertainment experience of the guest
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Greet guests and serve food and beverages in a timely fashion
• Maintain uniform and personal grooming in compliance with appearance standards

Requirements & Qualifications

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Energetic and enthusiastic personality essential
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• Will work for extended periods without sitting
• Will be required to be available for work on all major holidays
• Must be 18 years of age or older
• Basic computer skills are required
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Responsible alcohol service requirements - Smart Serve Certification required
• Must possess a service orientation – actively looking for ways to help others
• One (1) year experience in high volume restaurant preferred

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.