Server (Italia) Jobs

Overview

A structured Server role is critical to serve prepared foods and drinks to guests in the restaurant or casino. The server will typically spend the most time with guests during their stay at the restaurant.

Reporting to the Italia Manager, the Server will be responsible to collect food and drink orders from guests. This will include collecting special dining requests they may have. They will also assist guests to choose selections they would enjoy and answer questions regarding allergy alerts. He/she will bill and collect cash after meals from guests.

Responsibilities

• All other duties as assigned
• Clean and re-set tables.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Greet customers, present menus and/or help customers to select menu items.
• Server may be required to work in other food and beverage departments from time to time as determined by management
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Tabulate and present bills for payment.
• Prepare tables or counters for meals.
• Inform customers about daily specials.
• Stock the service area with supplies (e.g. coffee, glassware).
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.

Qualifications

• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Customer Service Skills: Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Organization and planning
• Remains calm under pressure
• Sincere desire to please
• Believes work can be fun
• Calm and organized demeanor
• High level of self confidence
• Pleasant and accommodating, willing to go the extra mile
• Enthusiastic and outgoing, positive and upbeat
• 3+ years’ experience in a dining establishment
• Able to work with little supervision.
• Admits what they don't know and will ask for help
• Team oriented
• Believes selling is a service
• Appearance standard
• Ability to work calmly under pressure.
• Mathematic Skills: Basic math may be needed to verify cash receipts.
• AGLC – Proserve/Protect preferred
• Has experience in food handling, cash handling, customer service, and/or serving.
• Able to work as a part of a team.
• Physical Coordination: The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Sense of urgency and work ethic
• Good organization and multi-tasking skills

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• Shuttle service from West Edmonton location.
• A competitive wage and excellent benefits.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.