Senior Software Engineer, Sms/Chat

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
What You'll Do
We’re looking for a Senior Software Engineer to join our SMS/Chat team, which is responsible for building and scaling Braze's text messaging channels - originally just SMS but now including WhatsApp as well. We work on all of the sending, analytics, and subscription management parts of Braze's product, including a feature-rich dashboard that allows our customers to compose messages and and a highly parallelized platform for sending and processing messaging events. For SMS, we’re already operating at a very high scale. WhatsApp, on the other hand, is a new channel for us, so we’re working quickly to add new features to our initial launch product.
As a senior engineer on the team, you will work with us to build out new features, improve performance, and provide guidance on key architectural decisions. You will have the opportunity to tackle significant engineering challenges, such as architecting new iterations of critical components for our systems and optimizing our systems for resilience as they scale. We greatly value colleagues who help make us better engineers and are excited, in turn, to learn from us. If that’s you, we’d love to hear from you!
Who You Are

• Strong understanding of distributed systems, data structures and algorithms
• A self starter with great communication and organizational skills
• Prior experience working in a team environment
• Professional experience building distributed systems at scale
• 5+ years of full-stack development experience

Bonus

• Experience with agile processes
• Professional experience with any of: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, React, TypeScript

What We Offer
From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

• Flexible paid time off
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®
• Retirement and Employee Stock Purchase Plans
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
• Family services that include fertility benefits and equal paid parental leave
• Global presence, dog-friendly offices, and remote availability
• Competitive compensation that includes equity
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Employee Resource Groups that provide supportive communities within Braze

Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
About Braze
Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #19 on Fortune’s 2022 Best Workplaces in New York (Large), and #5 on Fortune’s 2022 Best Workplaces for Millennials in the US.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.