Room Attendant Specialist Jobs

Who We Are…

Deerhurst Resort is your host to the true Muskoka experience.

What is important to us…

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

POSITION: Room Attendant Specialist

WAGE: $18 - 20 Per Hour

DEPARTMENT: Housekeeping

STATUS OF POSITION: Full-Time

JOB HIGHLIGHTS: AM Shift Work, Team Environment, Shuttle Service, Staff Housing Available

Why Deerhurst?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc. Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

The Room Attendant Specialist role is an integral position within Deerhurst Resort. This role focuses on ensuring our cleanliness standards are upheld and our guests can check into clean rooms for their experience at the Resort. Our Room Attendant Specialists are valued for their attention to detail, time management skills and a teamwork driven attitude.

TRAINING PROGRESSION

Full-time Room Attendants are hired with the intention of training towards the Room Attendant Specialist role, and will participate in a minimum 6-week training program.

Each week will focus on building speed and a cleaning routine specific to each zone on the Resort; while getting to know fellow HOSTS and the resort layout.

Bi-Weekly meetings will be set to review the Employee's success in following criteria:

• Time + Priority Management
• Speed of Clean (meeting weekly credit goals)
• Room Cleanliness
• Placement of Products/Furniture

Duties And Responsibilities

Successful HOSTS must meet the following goals by the completion of the training program in order to be promoted to the role of Elite Resort Housekeeper:

• Ensures correct placement of Furniture, Fixtures, Amenities & Equipment
• Provides support per the Emergency Response Plan as directed by the Supervisor, Duty Manager and/or Senior Leader on-site
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Responds to direct guest requests in an empathetic and timely manner
• Recognizes and greets all guests and team members with a smile
• Models all Deerhurst Resort Standards while caring for guests, co-workers and owners
• Completes all other duties as assigned
• Cleaning of guestrooms includes but is not limited to: making beds, cleaning and sanitizing washrooms, living areas and kitchens, vacuuming and washing of floors
• Provides daily cleaning and sanitation per standards, including but not limited to: Guest Rooms, Storage Areas and Public Corridors
• Maintains equipment in a clean and proper working order, reporting any concerns in a timely manner.
• Ensures communication of maintenance issues in a timely manner

Qualifications

• Physically fit and able to bend, push, pull and lift continuously throughout the day
• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Time management and works well under pressure
• Able to identify problems and make recommendations for improvements
• Has exceptional energy, flexibility and professionalism

PHYSICAL ASPECTS OF POSITION (include but are not limited to):

• Able to occasionally work outdoors in seasonal temperatures
• Able to move up and down stairs frequently
• Able to lift, bend, carry + move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Visa Requirements: Must be eligible to work in Canada.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.