Representative Customer Service - En

Requisition ID: 175402

Career Group: Corporate Office Careers

Job Category: Soutien aux magasins & service clientèle

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Québec

City: Montréal-Nord

Location: Bureau de Montréal-Nord

Postal Code: H1G 3J5

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

At Sobeys we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Customer Service Agent to join our team based in our Montreal, Quebec office.

• Respond to online grocery users on the Internet and to those who wish to register or obtain information.
• Enter computer data of orders received by bulletins or other related forms and support retailers who use the WEB application (Sobeys Bulletins EXTRANET Website);
• Other related tasks.
• Updating products on the IGA.net website;
• Use the current operating system at Sobeys (SAP);
• Process credit applications and support customers using the website (Sobeys Credit Application Website);
• Collect telephone complaints from consumers and merchants using Remedy software (complaint management);
• Follow up on complaints with suppliers and management consultants; ▪ Ensure the information link between merchants and the various departments; ▪ Compilation and recall of products via intranet.
• Will be called upon to replace other customer service agents.
• Ensure adequate internet connections with participating stores; ▪ Provide support for the IGA.net website;
• Ensure the validation of invoicing / trigger the orders received from the various ordering tools of our customers.

Job Requirements

• Must demonstrate tact, diplomacy, resourcefulness and be very focused on the quality of customer service.
• Will be required to work under pressure.
• Ability to work on a computer.
• Very easy to express oneself verbally and in writing in French.
• DEP in administration combined with 3 to 4 years of relevant experience (Any combination of education and relevant recent experience deemed equivalent will be considered);
• English language spoken and written Intermediate. 20% of the time the teammate will be required to use a language other than French.

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.