Qa/Qc Coordinator Jobs

Company Description
Make an impact with SGS! With more than 94,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries. As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies. The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.

PRIMARY RESPONSIBILITIES
This position is responsible for the continued administration, supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up by Natural Resources Trade Management.
This position provides guidance, advises and assists the laboratory on their practices with respect to the requirements of the quality management system and ISO/IEC 17025.
Reporting To
Laboratory Supervisor
Specific Responsibilities

• Provides back-up/overflow to Administrative Assistant positions as needed.
• Maintain, monitor and update the standard/chemical log, equipment list for Energy Minerals Labs.
• Perform special test calculation, data entry and follow up with staff to ensure job completion in a timely manner.
• Under the direction of the Quality Systems Manager, performs internal audits and necessarily follow up according to NAM internal audit schedule (may involve additional site audits as needed)
• Support the company code of ethics, quality and safety policies
• In conjunction with the Laboratory and Operation Supervisors, aids in monitoring and maintaining Proficiency testing and Round Robin performance for internal and external programs applicable to site testing capabilities.
• Works with the lab personnel to continuously improve lab products and services.
• Assist lab supervisor/ manager to handle safety and quality issues.
• May be assigned and coordinate special or ad hoc projects as needed
• Liaise with Quality Systems Manager, Operations Manager and Laboratory and Operations Supervisors to report CAPA with respect to laboratory performance in response to customer complaints, claims and internal non-conformances and maintains CAPA program to ensure continuous improvement
• Maintains appropriate Quality Management System documentation control (electronically and hardcopy) with respect to accuracy, distribution and retention.
• Assist with method development and validations.

Qualifications
Analytical Thinking/Problem Solving

• Help Operations/Supervisors/Technicians for any technical assistance if required (method validation, verification, CAPA investigation etc.)
• Assure conformance level is maintained for Quality Management System policies and procedures irrespective of operational and production pressures.

Job Complexity

• Multitasking is a must: Many reports, data, methods may come at the same time. Prioritizing for the best output for the business needs.

Impact of Decisions

• Conformance to the requirements of ISO/IEC 17025 must be maintained
• Continuous improvement and customer satisfaction remain in focus at all times

Contacts
Examples Of Purpose Of Communication

• Exchange of information such a relaying message, answering telephones, explaining procedures of explaining how to fill out forms.
• Completing an incident report
• Trains personnel using tools like power point presentation, prepares templates for method verification /transfer /validation no achieve compliant
• Negotiation with clients to reach agreement on validation / verification / method transfer
• Writing reports which include recommendations for action
• Chair meetings; lead work group/committee discussions
• Counseling, coaching
• Discussion of problems with a view to obtaining consent, cooperation and/or coordination of activities

PROFILE

• A minimum of a BSc degree (or equivalent) is required.
• Previous experience in a Quality Control related role is preferred.
• Over 3 years previous experience in laboratory and/or minerals operations is required.
• Previous experience with ISO/IEC 17025 requirements is preferred.

Required Skills
Specific technical skills:

• Ability to work well with others & independently.
• Has knowledge of international standards and specifications used by the minerals industry.
• Must be creative, innovative and task orientated.
• Proven time management skills and a strong attention to detail.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Knowledge of another language besides English (French or Spanish) is an asset.
• Works well under pressure.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
• Able to work with technical, sales and management staff.
• Must be accountable, self motivated; provide team leadership and motivation towards a common goal.
• Appropriate attitude, constant vigilance, attention to detail and following SGS policies and procedures applicable to the business
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Superior organizational, communication and interpersonal skills are essential.
• Proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook,).

Additional Information
SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.