Professional Standards Advisor Jobs

Health Services - Paramedic Services

Status Regular Full Time

Salary Range $96,785 to $120,979 per annum plus comprehensive benefits and vacation accrual

Work mode Hybrid* see below for more details about this work mode.

Location 1600 Bovaird Drive, Brampton

Hours of work35 Hours

Who we are  We save lives and provide Peel’s residents and visitors with unsurpassed pre-hospital care. We dedicate our lives to providing expert, reliable pre-hospital and community care while ensuring the needs of our community are efficiently met.

Reporting to Supervisor, Risk and Audit, Paramedic Services

The Professional Standards Advisor (PSA) position supports Peel Regional Paramedic Services to identify risks through the analysis process with an eye to mitigating those risks, and audits patient care documentation to ensure legislative compliance and the highest level of patient care. The PSA works collaboratively with both internal and external stakeholders to ensure quality patient care, expert customer service, and compliance with legislative standards.

What you will do in this role

• Collect, document, and present evidence using an unbiased process.
• Use different technologies to collect pertinent information to help inform the analysis (i.e., GPS data, security footage, etc.)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Liaise with external stakeholders to coordinate interviews and release of documents for investigations in compliance with PHIPA, MFIPPA and legislative requirements.
• Conduct interviews with employees and relevant members of allied Services and the public which may require evening or weekend work, with some travel.
• Write professional reports, summarizing complex, multifaceted analysis.
• Identify potential risks and possible breaches of standards to formulate investigation plans.

What the role requires

• Combination of education and experience may be considered
• Bachelor’s degree in a Health related field or a combination of equivalent education and experience in investigations
• Minimum of 5 years’ experience in the area of professional standards and working with various policies, procedures which includes 3 years demonstrated experience in program leadership and planning
• Demonstrated experience in the conduct of investigations, preferably in the area of public complaints relating to compliance to legislated or program standards
• Strong knowledge of health-care laws, regulations, and standards, compliance programs, risk management, performance improvement systems, knowledge of the emergency services industry

Skills/Abilities

• Professional report writing skills
• Demonstrated planning, analytical and coordinating skills with the ability to work independently on multiple, diverse projects
• Ability to effectively manage relationships with internal and external stakeholders, the public, health care professionals and managerial staff

Assets

• Knowledge of Collaborative Culture of Safety concepts and methodology is an asset
• Experience in a related health care field an asset

Perks @ Peel and why you will love working for us

• Annual performance review and merit increases based on performance (non-union/ where applicable)
• Access to tuition reimbursement (where applicable) and learning and development resources
• Supportive leadership and a culture of respect and inclusion
• Accrue Vacation on a monthly basis (where applicable) 3 weeks per annum
• Comprehensive Health, Dental, Vision benefit plan (effective start date)
• Flexible hours supporting your wellness and wellbeing (non-union)
• Automatic enrolment into OMERS pension plan (where applicable)
• 3 Paid personal days and floating holidays (non-union)

Work Mode & Job Location In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 1600 Bovaird Drive, Brampton ON (Fernforest Paramedic Station) worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work 35 Hours per week.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. The Region of Peel delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, the Region of Peel is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Region of Peel, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than the Region of Peel.

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected].

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.