Patient Care Quality And Safety Consultant

Interior Health has an opportunity for a Term Specific Full Time, Patient Care Quality and Safety Consultant to join our team until March 17th 2024.
If you are interested in expanding your career opportunities and further developing your skills, this is the position for you!
Location: This position is flexible within the Interior Health region!
What We Offer
An attractive remuneration package
Excellent career prospects
Employer paid training/education
Work-life balance
About The Job
The Patient Care Quality and Safety Consultant provides leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization in support of program priorities within Quality and Patient Safety.
The Consultant leads Quality Reviews and Patient Safety Investigations following serious adverse events. An important focus is on learning from clinical practice, specifically healthcare system failures, through the comprehensive analysis of serious adverse events occurring throughout the region. The Consultant provides expertise and support for the application and integration of evidence-based tools, frameworks and guidelines to support safety across the system of care. The Consultant facilitates quality improvement initiatives to promote quality and safety improvements across the Health Authority.
The Consultant leads the intake, assessment, management, and resolution of highly confidential and sensitive matters concerning patient/client relations including complaints, concerns, and unmet needs within the Patient Care Quality Office. This is a regulated role under the Patient Care Quality Review Board Act of BC (2008) (PCQRBA) and the Health Statues (Residents’ Bill of Rights) Amendment Act of BC (2009) (BOR) and operates in accordance with Interior Health’s (IH) complaint management philosophy, policy, and guidelines. The Consultant assists patients/clients with access and navigation to meet complex healthcare needs; seeks to meet patient/client needs related to the resolution of complaints to the satisfaction of the complainant; and liaises with internal and external partners as required, in order to facilitate consensus and negotiate agreements that result in the resolution of complaint issues.
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).