Loss Prevention Uniformed Guard, Ottawa

Jacqueline discovered FAMILY working at TJX

The outpouring of care and support makes TJX different than anywhere Jacqueline has worked before. We think you'll find an environment that embraces you, too.

What You’ll Do

It’s safe to say, there’s no shortage of variety in what we do.

As a Customer Service Uniformed Security Agent, here are some key accountabilities of the role:

• Respond to pedestal alarms and provide customer service.
• Possibility of travel to support multiple stores and/or markets.
• Acknowledge and greet customers.
• Excellent verbal and written communication and are comfortable professionally communicating (acknowledging and greeting) with customers.
• Work alongside our Loss Prevention Remote Investigators to identify, report and file external incidents with law enforcement.
• Work along with our Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external loss from repeat offenders and/or organized groups.
• Report issues and support our Supply-chain Investigators regarding possible losses related to the supply chain.
• Detect and prevent people to commit theft and fraud against TJX stores and facilitate their civil and criminal prosecution, if needed (Incident reports, submitting reports to police, attend court and testify, as required)
• Actively support the store in a TJX Canada provided uniform.
• Assist and support Store Investigators during suspect apprehensions (may involve physical intervention, use of restraints).
• Operate CCTV equipment and/or floor walking to surveille store activity.
• Report alert signals and support our Regional Internal Investigators on internal dishonesty investigations.
• Support District Loss Prevention Managers by reporting possible shrink opportunities within their stores.
• Work with and report directly to a Store Investigations Supervisor, from within the Loss Prevention department.

Work Schedule

We aim to create a great work-life balance with our scheduling. Here is what working with us looks like:

• Mileage paid, where applicable
• Scheduling in advance to help maintain a good work-life balance
• Parking fees reimbursed
• Opportunity to work in a team environment.
• As this is a Full Time Position, we do require the availability to work a 37.5-hour work week, guaranteed throughout the year. This involves working retail hours, including weekdays, weeknights, and weekends.

Mandatory Requirements

To begin your career with us, we require the following:

• Retail Loss Prevention, Military, Security, Law Enforcement/Justice Studies students, or other related experiences or studies is welcomed.
• Background check and references required
• Minimum High School diploma or equivalency

License/Certification

• Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record.
• A provincial security license is required to be employed in this position where applicable.

What You’ll Discover

Eligible Associates can look forward to:

• Associate and Family Assistant Program to support healthy living
• Possibility of Overtime
• One-of-a-kind, inclusive, and diverse culture
• Company provided equipment including cell phone, laptop and various other tools.
• RRSP contribution plan matching.
• Career Growth Opportunities
• Provincial security licensing training and annual fee reimbursement
• Extensive health benefits (Health, Dental and vision), effective immediately, including an additional healthcare spending account.
• Tuition reimbursement to support your career progression up to $5000 annually for eligible studies
• Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
• Flexible schedules to meet the needs of the business.
• Associate discount for yourself and eligible family members at all TJX Canada locations and double discount events throughout the year
• Comprehensive and specialized training focused on safety and on-the-job resources to enhance your development
• A variety of internal health and well-being resources
• Competitive salary and annual merit review

Posting details

• Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to applying. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email [email protected]