Lab Patient Technician (Opseu)

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you .
Make a difference – join the LifeLabs team today!
Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor, and prevent disease in patients. LifeLabs is currently looking for a Lab Patient Technician to join our team in Thunder Bay (1040 Oliver Rd) and may schedule at other locations as well (194 N Court St or 1265 Arthur St).
As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives. This is a Regular Part-Time role (20-37.5hrs) suitable for an individual with a flexible schedule and includes the opportunity to pick up additional shifts at other LifeLabs locations.
Note: Successful candidate must be available to work Monday to Saturday between the hours of 7:00am-5:30pm. Please note that flexibility in availability is essential for this role and your shift location can change based on operational needs. This is a temporary role until Sept 29th 2023, possible extension depending on business needs.
In This Role You Will

• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Prepare specimens for transportation and testing.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.

Other Requirements Include
The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem-solving skills.

• Good computer skills with a minimum typing speed of 40 wpm
• Ability to maintain the strictest standards of patient privacy and confidentiality
• Graduate of an approved Laboratory Assistant program or equivalent
• Excellent communication skills
• Should have a valid driver license and vehicle to travel around locations
• Phlebotomy experience

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team and can live these values with us every day.
Ready to make a difference? Apply today.
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .
LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.
LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.